Fax: 01279 426255
solicitors harlow
Tel: 01279 426486
Email: info@wilsondavies.co.uk

Solicitors Harlow

  POLICIES  

solicitors harlow

PRIVACY NOTICE

This Privacy Notice explains when and why we collect personal information about you; how we use it, the conditions under which we may disclose it to others and how we keep it secure. Our clients should read this notice alongside our Terms and Conditions.

Wilson Davies & Co Solicitors is authorised and regulated by the Solicitors Regulation Authority under number 805995



COMPLAINTS PROCEDURE

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and put things right.

If you have a complaint, in the first instance you should contact the person handling your case. If it is not possible to resolve your issue or if you would prefer not to, please contact Senior Partner, Emma Muldoon on 01279 438148/426486 or by emailing info@wilsondavies.co.uk. If we are unable to alleviate your concerns following your initial contact raising the issue, we will send you our formal written complaints procedure. Making a complaint will not affect how we handle your case.

We will do everything we can to resolve your complaint to your satisfaction. However, in some cases, this may not be possible and you may wish to contact the Legal Ombudsman as follows: -

       
Legal Ombudsman
       
PO Box 6806,
       
Wolverhampton,
       
WV1 9WJ
       
Telephone: 0300 555 0333 between 9.00 to 17.00.
              
Email: enquiries@legalombudsman.cov.uk
            
Website: www.legalombudsman.org.uk


The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently.

Please note that any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. You should make your complaint within six months of receiving a final response to your complaint and in any event,

   
Wilson Davies & Co Solicitors | Wills & Probate | Gold No more than six years from the date of act/omission; or
   
Wilson Davies & Co Solicitors | Wills & Probate | Gold No more than three years from when you should reasonably have known there was cause for complaint.


If you are unhappy with our behavior or conduct, you should contact the Solicitors Regulation Authority. The Solicitors Regulation Authority regulates solicitors in England and Wales and set the ethical and professional standards expected from solicitors, and from law firms that they regulate, as well as the people that work in those firms. Contact details are: - Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN or DX 720293 BIRMINGHAM 47 or visit www.sra.org.uk