PRIVACY NOTICE
This Privacy
Notice explains when and why
we collect personal information about you; how
we use it, the conditions under which we may
disclose it to others and how we keep it secure.
Our clients should read this notice alongside
our Terms
and Conditions.
Wilson Davies & Co Solicitors is authorised
and regulated by the Solicitors Regulation
Authority under number 805995
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We are committed to providing
a high-quality legal service to all our clients. When
something goes wrong, we need you to tell us about it.
This will help us to improve our standards and put
things right.
If you have a complaint, in the first instance you
should contact the person handling your case. If it is
not possible to resolve your issue or if you would
prefer not to, please contact Senior Partner, Emma
Muldoon on 01279 439184/426486 or by emailing
info@wilsondavies.co.uk. If we are unable to alleviate
your concerns following your initial contact raising the
issue, we will send you our formal written complaints
procedure. Making a complaint will not affect how we
handle your case.
We will do everything we can to resolve your complaint
to your satisfaction. However, in some cases, this may
not be possible and you may wish to contact the Legal
Ombudsman as follows: -
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Telephone: 0300
555 0333 between 9.00 to 17.00. |
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Email:
enquiries@legalombudsman.cov.uk |
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Website:
www.legalombudsman.org.uk |
The Legal Ombudsman can help you if we are unable to
resolve your complaint ourselves. They will look at your
complaint independently.
Please note that any complaint to the Legal Ombudsman
must usually be made within six months of the date of
our final written response on your complaint. Before
accepting a complaint for investigation, the Legal
Ombudsman will check that you have tried to resolve your
complaint with us first. You should make your complaint
within six months of receiving a final response to your
complaint and in any event,
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No more than
one year from the date of act/omission; or |
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No more than
one year from the date of the act or from when you should reasonably have known
there was cause for complaint. |
If you are unhappy with our behavior or conduct, you
should contact the Solicitors Regulation Authority. The
Solicitors Regulation Authority regulates solicitors in
England and Wales and set the ethical and professional
standards expected from solicitors, and from law firms
that they regulate, as well as the people that work in
those firms. Contact details are: - Solicitors
Regulation Authority, The Cube, 199 Wharfside Street,
Birmingham, B1 1RN or DX 720293 BIRMINGHAM 47 or visit www.sra.org.uk
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